QuickService is a next-generation mobile-enabled software solution designed specifically for field service operations and developed by service industry veterans.
QuickService offers solutions for the most common problems encountered by service based companies that want automate their total business operations. Are you prepared to take the next step?
Which Products Work For You?
Customizable Software for Your Service Company
QuickService Enterprise
QuickService is an enterprise server solution. QuickService Windows, QuickService Online and QuickService Mobile are next generation technology solutions for the service industry.
Feature Overview
- Customer relationship management features
- Schedule/Dispatch Board with multi-day calendar and automatic schedule optimization
- Mapping and routing with GPS tracking
- Automatic alarms for priority accounts
- Full service history tracking
- Service agreement tracking, with reminder and renewal features
- Advanced scheduling and billing features for Commercial Service Agreements
- Full Project Management module, including cost control and progress billing
- Integrates with popular third-party flat rate systems, or use the built-in flat rate system to construct your own flat rate pricing book
- Powerful billing features allow you to handle billing for all types of service work
- Full multi-location inventory tracking - including truck inventories
- Purchasing module - including support for field purchases - works with inventory and the work ticketing process to provide full control of materials costing and tracking
- Bar-coding support further automates and enhances inventory tracking
- Integration with popular accounting packages - including QuickBooks - provides you with a complete business solution
QuickService Mobile
QuickService Mobile combines the convenience of wireless mobile devices with the power of QuickService Windows, making it an intuitive mobile service system that your field tech will love to use. QuickService Mobile is a field solution designed from the field technician's point of view - no need to be a computer expert.
- Eliminate field paperwork
- Easily track truck inventory
- Service history available to field techs
- Synchronizes automatically
- Intuitive user interface
- Works with inexpensive mobile devices
Feature Overview
- Technician can view complete customer information, including previous service history and full service agreement information
- Automatically time-stamps all work ticket activities
- Automatically reports changes in work ticket status to the office
- Technician can easily fill in billing details and print a completed work ticket or invoice at the customer site
- Support for reading bar codes makes data entry a snap
- Capture customer signatures - right on the mobile device
- Support for flat rate billing on the mobile device
- Capture serial numbers and process serialized equipment on the mobile device
- Mobile device also supports tracking parts inventory and restock activities on the truck
- Technicians can create purchase orders to make field purchasing easier, with full accountability to the back-office
- All billing and purchasing information immediately transmitted back to the office
- Create new work tickets on-site as needed to support on-call activities
- Send and receive pictures to and from the office, attached to the work ticket
- Track technician location and provide routing via GPS capabilities
- Mobile system works offline in areas with no wireless signal
- Works on all Windows Mobile devices, including laptops, netbooks and smartphones
- Powerful billing features allow you to handle billing for all types of service work
- Full multi-location inventory tracking - including truck inventories
- Purchasing module - including support for field purchases - works with inventory and the work ticketing process to provide full control of materials costing and tracking
- Bar-coding support further automates and enhances inventory tracking
- Integration with popular accounting packages - including QuickBooks - provides you with a complete business solution
QuickService Cloud
QuickService Cloud The most affordable field service solution Quick setup and no server installations Access any devices/anywhere you have an internet connection Simple and easy to use, yet powerful enough to handle even the most demanding service business.
Feature Overview
- Access your system anywhere you have an internet connection
- Simple, easy to use web interface provides access to all features
- No software installations or downloads required
- The most affordable solution for remote access to your system
QuickService Web Portal for Customers
QuickService Web Portal for Customers is an online tool for all your customers. Now your customers can enter a 'call' online 24/7 anytime from anywhere. The 'call' can be immediately sent to an on-call technician's PDA or Laptop.
Feature Overview
- Customers can enter new requests for service online
- Customers can maintain their profile information online - including adding new service locations needing service
- Customers can search and view full service and invoice history
- Customers can track the status of current work tickets and work tickets in progress
- Customers can view unpaid invoices, and can submit payments online
QuickService Web Portal for Home/Remote Offices
QuickService Web Portal for Home/Remote Offices is an online tool for your technicians or other employees/contractors to use in homes or any other sites. It directly connects to QuickService in the main office. It's also a backup tool to QuickService Mobile.
QuickService Warehouse Inventory Management
QuickService Warehouse Inventory Management is an addition to the powerful QuickService inventory module. Designed for your warehouse manager or staff, it can easily be used on warehouse sites to manage and adjust inventory, and transfer parts and equipment to/from technician trucks, receive materials to PO's, and send new PO's.
QuickService Flat Rate
Now you can create your own Flat Rate repair book based on your actual labor and material costs. You can update your pricing at any time - automatically - and you can create new books. Of course, we also allow you to import flat rate data provided by commercial flat rate vendors if you are already using a system that you prefer. You can even customize the imported data.
QuickService Inspection Report for Heavy Equipment
- Fully inspection functions/processes for Crane and other heavy equipment. Make inspection jobs and reports much easier.
- Easily make/pre-define different templates for quick inspection reports.
- Automatically generate all required inspection items or check list based on different equipment, location and history.
- Easily fill each inspection result with pre-defined codes/descriptions based on different inspection categories/contents.
- Easily take or attach pictures for each inspection item.
- Automatically generate inspection reports with summary data and recommendations.
- Automatically generate Safety Reports.
- Offline support. Phone/tablet app can still be running even without wireless/WiFi signal.
QuickService Time Clock
- Employees can easily clock their times (in/out) via their phones.
- Managers can easily manage employees’ hours, view reports and make corrections.
- It can interface with commission or payroll functions in QuickService.
